Contact and support
Ways to reach us
How to cancel
Cancelling is as easy as subscribing. Use Cancel in your portal under Ads, then Billing, or email support@vitaledgeleads.com from your account email. No phone call and no reason needed. Your access continues until the end of the period you already paid for.
A charge you do not recognise
The subscription shows on your card as Vital Edge Leads, sometimes with a payment processor prefix in front. If a charge looks wrong, email us first. Most questions about a charge are sorted out the same day, and we ask for up to 14 days to put anything else right. This does not take away any right you have with your bank.
A problem with a lead
Tell us which lead and what is wrong. The Refund and Replacement Policy covers the narrow cases.
Who you are writing to
Vital Edge Leads is the trading name of Vital Edge Media LLC, a US company. More on the About page.